We guarantee the quality of our products and services, but if you have any complaints or issues with the purchased products and are not satisfied with the product received, you can return the item

by contacting us at our phone number: +966571168813

by sending an email to our dedicated team: info@asas-altwreed.com

‏Return Guidelines:

  • Return the products within 3 days of receiving your order.
  • Provide the product in an "as new" condition without any signs of use, tearing, or damage. We cannot accept used items.
  • Be packed in the original undamaged packaging with all product tickets and tags.
  • No markings have been made on the original packaging of the item or used as an outer layer of transport packaging. Please ensure that nothing is attached outside the original packaging.
  • The returned item must include a copy of the receipt/invoice for the order.
  • We do not accept returns on any international orders. Please order wisely.
  • The company must authorize all return transactions before sending the item back to us.

‏Incorrect/Defective/Damaged Items:

If you receive a damaged or defective item, or if an incorrect item was sent in your order, or it does not match the product description, we will assist you with this matter as soon as possible. We will be happy to replace the item or refund your payment, as per your choice.

‏Refunds:

We will issue a refund depending on the payment method used, as follows:

  • *If you paid cash on delivery, we will issue a cash refund.
  • ‏* If you paid by credit/debit card, you can choose to have the money refunded as store credit or refunded to your credit/debit card.

Refunds will be initiated once we receive your product in our warehouse and inspect it by our team. Once approved, refunds for credit/debit cards can take up to thirty (30) days. If the refund is in cash, you will receive the refunded amount within three (3) days.

‏Note: If your order is canceled before shipping and paid by card, we will refund the amount to your credit/debit card within thirty (30) days.